• burnout,  communication

    The COVID Effect

    It is a trite understatement to proclaim that we are all experiencing frustration and fatigue from COVID-19. Yet it is true. In the early days, it seemed temporary. As days devolved into weeks and weeks into months, our response needs some adjustment. This article is an attempt to cut through some of the noise to arrive at some practical advice for organizational leaders on how to cope – personally and as a team. Restoring normalcy - and sanity I recently asked a group of nonprofit executives for their best advice on dealing with the stress, the organizational impact, and the staff relations issues resulting from the pandemic. Their responses were…

  • communication,  development stages,  leadership,  performance management

    “No One Ever Told Me”

    I make a mean apple crisp. I’m locally famous for it. My daughter, the pickiest of picky eaters, would never even try it, asking for vanilla ice cream instead. Then finally, one Thanksgiving while she was home from college, she accepted her helping of apple crisp with delight. I asked what changed, and she replied with a straight face, “No one ever told me how good it was!” Oops, guess I missed that lesson in Parenting, 101. It got me thinking about the value of lived experience to expand one's perspective. I have seen many “No one ever told me” examples during my career that point to the importance of…

  • communication,  culture,  purpose

    Five tips for communicating in uncertain times

    During times of uncertainty like the world is experiencing now, leaders are called upon to step forward with decisiveness, empathy, and transparency. It there ever was a time we are living in a VUCA world, it is now. VUCA, of course, stands for volatile, uncertain, complex, and ambiguous and was first conceptualized by the U.S. Army War College in 1987. Leaders who consider the VUCA implications of their environments are better able to plan for success in spite of these factors. In the COVID-19/VUCA world, you must be prepared to communicate boldly and decisively to your team and your various constituencies. Your organization, your staff, and maybe even your community…

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